Erum Gonsalves
Aga Khan University, Pakistan
Biography
Erum Gonsalves is a Manager, Business Process Reengineering at The Aga Khan University, a leading tertiary care 660 bedded hospital in a large metropolis, where demand for high quality healthcare is on the rise. She has been actively involved with major projects in the University hospital aimed at improving efficiency, eliminating bottlenecks and improving service quality to maximize value for patients. Streamlining the Inpatient Discharge Process was a major project she successfully implemented, facilitating annual bed hour savings of over 100,000 through reduction in discharge process time. This project was also awarded a gold award in innovation in hospital management category at the Hospital Management Asia Aug, 2017. Currently she is working with the hospital’s Emergency Department to increase patient throughput and Outpatient Clinics to minimize turnaround times. Besides her BPR centric work at the hospital, she has also been involved in various projects with the University.
Abstract
Abstract : Towards a lean emergency department: Redesigning processes to meet rising demand